@egain/ai-agent-sdk API Reference - v0.3.2 / CallTranscriptEntry
Interface: CallTranscriptEntry
A single entry in the call transcript — the live customer-agent conversation on the telephony platform (Genesys, Amazon Connect, etc.).
This is distinct from the AiAgent chat transcript (Transcript / TranscriptEntry), which tracks WebSocket messages between the SDK and the AI Agent backend.
Table of contents
Properties
Properties
sender
• sender: string
Defined in
core/platform/HookContract.ts:24
content
• content: string
Defined in
core/platform/HookContract.ts:25
timestamp
• timestamp: Date